1. Refund Period

Customers have a 90-day period from the date of purchase to request a refund.

2. Usage Conditions

Valid Reasons for Return:

• Significant Technical Issues: The platform experiences significant technical problems that substantially impact its functionality and cannot be resolved through technical support.
• Incompatibility: The platform is not compatible with the devices or operating systems specified in the product documentation.
• Critical Errors: There are severe errors in the platform’s operation that hinder normal use and have no available solutions.

3. Refund Request Procedure

• Request Submission: Customers must submit a refund request through our online support system, providing specific details about the issue encountered.
• Documented Evidence: Customers are required to provide documented evidence, such as screenshots or logs, to support their claim.

4. Usage Restriction

Once the refund request has been processed, access to the platform and its functionalities will be deactivated.

5. Review Process

• Evaluation: Our technical support team will review each refund request to determine its eligibility.
• Response Time: Zyslen commits to responding to the refund request within a maximum of 24 hours. If this timeframe is not met, the refund will be processed automatically without the need to review the incident.

6. Refund Options

• Full Refund: Customers will receive a full refund of the purchase amount.
• Credit for Future Purchases: In exceptional cases, customers may choose to receive a credit for future purchases instead of a refund.

7. Payment Receipt

A bank payment receipt will be provided once the refund is processed.

8. Customer Obligations

It is the customer’s responsibility to ensure that all provided information is correct. Once the bank has issued the refund order, it cannot be canceled.

9. Contact and Support

For any further inquiries or additional assistance, customers can contact our support team via support@zyslen.com

—

1) This refund policy is designed to ensure a fair and transparent process for all our customers. We appreciate your understanding and cooperation.

Last Modification: 02/07/2024